For domestic shipping, we use JNE/Tiki service, which you can choose the types of service according to your needs. It takes about 1-2 working days to ship around Jakarta and 2-5 working days to other cities in Indonesia.
We do not guarantee all goods will be received on regular time, since there might be some problems happened such as the address cannot be found or there are no receiver on the destination address at the time goods are arrived), but we will make sure all goods will be arrive to your destination address, if you find problem on the delivery process, you can directly contact us.
Please understand that we cannot be responsible for delay caused by courier service.
Your order will only be processed according to our shipping schedule displayed below.
We do not ship on Sunday and public holiday
Please allow 2 days to ship your order after payment confirmation. We take one day for payment checking and we will ship your order after payment checking is complete on the next day.(Please see our shipping schedules stated on our next paragraph).
We will deliver your purchased item(s) once we have received invoiced full amount transfer. Please note that we are unable to ship if problems occurred regarding the payment.
You will be sent an email confirmation once your order has been shipped.
JAKARTA AREA: Estimated delivery times: 1-3 working days after shipment.
OTHER CITIES IN INDONESIA: Estimated delivery times: 1-5 working days after shipment, depend on services type. Delay might occur during public holidays.
Please refer to http://www.jne.co.id or https://tiki.id/ for domestic rates. International rates are upon request. Customers will be charged shipping fees based on the weight of their order. If the accumulated weight exceeds 1 kg, another kg will be added to shipping fees. Weight of every item is stated on the product detail page. International rates may change based on exchanged rate. Shipping cost will appear together with your total after check out.
SHIPPING RULES & RESTRICTIONS
Please kindly understand that some order cannot be delivered on time due to incomplete address, misspelled address or no recipient at the address. However, if the issue arises, we will gladly assist you.
Please kindly understand that your orders are shipped by other courier service. Therefore, it is possible that some delay or shipping problems might happen out of our control. If this happens, we will gadly assist you until you receive your order.
RISK OF LOSS
All items purchased from Karis Cosmetics are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We do not responsible for any loss due to incomplete or wrong address made by purchaser or problem on recipient on the destination address stated by purchaser.
RETURN & EXCHANGE
For defective product, we will replace the product with a new one, or if the item is out of stock, we will fully refund the cost of the product.
We do not accept returns for products that are not defective or damaged. You can exchange to another product, and pay the difference if the product costs more.
We only accept returns or exchanges within 7×24 hours after your receive your goods. You can only submit your return request once for each order ID. So once you receive your exchange, you cannot request an exchange for the same order item and order ID again.
Since we are a web-based store, we hope you understand that lighting, your computer monitor’s resolution and brightness setting might affect the colors. There might be some color difference from the actual product and the image you see on the website.